{"id":463,"date":"2010-12-08T15:30:34","date_gmt":"2010-12-08T15:30:34","guid":{"rendered":"http:\/\/www.perfectdiettracker.com\/news\/?p=463"},"modified":"2020-09-11T15:24:56","modified_gmt":"2020-09-11T14:24:56","slug":"ticket-based-support-system","status":"publish","type":"post","link":"https:\/\/perfectdiettracker.com\/news\/ticket-based-support-system\/","title":{"rendered":"New ticket based support system"},"content":{"rendered":"<p>There is nothing worse than finding you have a problem, then not getting the support you need.<\/p>\n<p>We have always been proud of our technical support, both for quality and response time but of course, there is always room for improvement so we have now introduced a ticket-based technical support help system to help service our customers.<\/p>\n<p><a href=\"http:\/\/www.perfectdiettracker.com\/wordpress\/wp-content\/uploads\/2010\/12\/Screen-shot-2010-12-08-at-15.22.52.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-464\" title=\"Screen shot 2010-12-08 at 15.22.52\" src=\"http:\/\/www.perfectdiettracker.com\/wordpress\/wp-content\/uploads\/2010\/12\/Screen-shot-2010-12-08-at-15.22.52-300x187.png\" alt=\"\" width=\"300\" height=\"187\" srcset=\"https:\/\/perfectdiettracker.com\/news\/wp-content\/uploads\/2010\/12\/Screen-shot-2010-12-08-at-15.22.52-300x187.png 300w, https:\/\/perfectdiettracker.com\/news\/wp-content\/uploads\/2010\/12\/Screen-shot-2010-12-08-at-15.22.52.png 866w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<p>The new support system should ensure any messages between customers and Byoni are not caught up in the many spam filters now operating on email accounts, and gives both us and our customers a full thread of messages sent along with the date and time of the messages.<\/p>\n<p>You can have a look at the new system at <a href=\"\/hesk\/\">https:\/\/www.perfectdiettracker.com\/hesk\/<\/a> &#8211; why not send us a message while you are there!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We have always been proud of our technical support,  both for quality and response time  but of course there is always room for improvement so we have now introduced a ticket based technical support help system to help service our customers. <\/p>\n<p><a href=\"\/news\/announce\/ticket-based-support-system\" rel=\"self\"><img loading=\"lazy\" decoding=\"async\" class=\"imageStyle\" alt=\"more_button\" src=\"\/index_files\/more_button.gif\" width=\"49\" height=\"19\" style=\"float:right;margin:0 5px 0 0;\" \/><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[42],"tags":[69,6],"class_list":["post-463","post","type-post","status-publish","format-standard","hentry","category-announce","tag-technical-support","tag-website"],"_links":{"self":[{"href":"https:\/\/perfectdiettracker.com\/news\/wp-json\/wp\/v2\/posts\/463","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/perfectdiettracker.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/perfectdiettracker.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/perfectdiettracker.com\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/perfectdiettracker.com\/news\/wp-json\/wp\/v2\/comments?post=463"}],"version-history":[{"count":12,"href":"https:\/\/perfectdiettracker.com\/news\/wp-json\/wp\/v2\/posts\/463\/revisions"}],"predecessor-version":[{"id":1124,"href":"https:\/\/perfectdiettracker.com\/news\/wp-json\/wp\/v2\/posts\/463\/revisions\/1124"}],"wp:attachment":[{"href":"https:\/\/perfectdiettracker.com\/news\/wp-json\/wp\/v2\/media?parent=463"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/perfectdiettracker.com\/news\/wp-json\/wp\/v2\/categories?post=463"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/perfectdiettracker.com\/news\/wp-json\/wp\/v2\/tags?post=463"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}